Frequently Asked Questions

If you’re considering hiring a Virtual Assistant in the UK, you may have questions about how the process works and what support you can expect.

CKVA is a Virtual Assistant agency providing remote admin support to businesses across the UK. With over 20 years of administrative experience, Charlotte founded CKVA to connect businesses with reliable, experienced Virtual Assistants who can help lighten the workload.

Here are answers to some of the most common questions about working with a Virtual Assistant.

  • A Virtual Assistant provides remote support to help businesses manage administrative tasks and day-to-day operations.

    This can include inbox management, diary organisation, document preparation, research, data entry and general admin support.

    At CKVA, our Virtual Assistants help business owners free up time so they can focus on growing their business.

  • Working with CKVA is designed to be simple and personalised.

    1. Book a free 20-minute discovery call with Charlotte

    2. We discuss your business and what support you need

    3. Charlotte reviews the conversation and identifies the best match

    4. You are paired with a Virtual Assistant from the CKVA team

    This matching process ensures you’re working with someone who has the right experience for your business.

  • Our Virtual Assistant services are £35 per hour.

    We offer two flexible options:

    Pay-as-you-go

    • Ideal if your support needs vary

    • Hours are billed at the end of the month

    Monthly retainer

    • Minimum 25 hours per month (£875)

    • Paid upfront

    • Provides consistent ongoing support

      A monthly retainer is ideal for businesses that need consistent support. It ensures dedicated time is set aside for your business each month, allowing your Virtual Assistant to plan ahead and provide more proactive support as part of your regular workflow.

  • At the end of every month, you will receive a report detailing the hours your Virtual Assistant has worked.

    This ensures full transparency and allows you to track the support you’ve received.

  • To ensure we can support you effectively, we begin every new client relationship with a structured onboarding process.

    We ask clients to dedicate approximately three hours at the start of our work together so we can properly understand your business, systems and ways of working. While this may feel like an investment upfront, it allows us to work independently and efficiently moving forward.

    Our goal is that once onboarding is complete, your Virtual Assistant can confidently support you with tasks such as managing your inbox, booking travel, organising your calendar, preparing documents, ordering supplies and handling day-to-day administration without needing constant input.

  • After your discovery call, Charlotte will review your requirements and match you with a Virtual Assistant.

    Support can usually begin within a few days depending on availability.

  • Yes. CKVA and our Virtual Assistants hold appropriate business and professional insurance, giving clients peace of mind that their business is supported by experienced and fully insured professionals.